Mighty Delivery 

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I – General provisions

 

This personal data protection policy details how Mighty Delivery collects, manages and processes your personal data and also how Mighty Delivery is committed to respecting privacy and protecting your personal data.

 

Indeed, Mighty Delivery is concerned with guaranteeing, concerning Personal Data:

• honest use by collecting only the data that is strictly necessary, in a fair and transparent manner, for specific, explicit and legitimate purposes and not reusing them for purposes incompatible with those initially planned

 

• and an adequate security and confidentiality system by implementing technical and organizational measures to ensure the accuracy, updating, rectification or deletion of data

1. Identity of the Data Controller

The company FiTE (“The Company”, “we”, “our”), a sole proprietorship under Nigerian law registered in the trade register under number RCCM-NI-NIA-2017-A-2148, and represented by Mr. ABDOU KARIMOU Ibrahim in his capacity as General Manager, acts as manager.

2. Legal framework – compliance with the General Data Protection Regulation

Mighty Delivery carries out personal data processing in accordance with the provisions of the HAPDP relating to the obligations of data controllers and Law No. 2017-28 of May 3 relating to the protection of personal data.

3. How is your data collected?

You may communicate this data to us by different means:

• in general any contact with Mighty Delivery by any means whatsoever, in an agency or on your customer area from the website or the mobile application.

 

• During your visit to this Site or to our Mighty Delivery LIVRAISON mobile Application, you may communicate your personal data to us by various means. Cookies are also a means of collecting certain data about you. For more details in this regard, we invite you to consult our Cookies notice (see the cookie notice);

 

• by completing an online form;

 

• when subscribing to a contract or service;

 

• when you register for the newsletter or participate in the games;

 

• when you post comments on our social media pages;

Specific information and freedoms notices appear at the end of the online forms or means of collection, present on the site www.Mighty Delivery.tech, in order to clearly inform the user of the Site on the details of the processing carried out by Mighty Delivery of the information collected through these forms or requests.

4. Who may have access to your Personal Data

Your Personal Data is transmitted to our internal staff duly authorized to process it.

 

In addition, they may be communicated to our service providers or subcontractors, to financial and postal establishments, as part of the performance of our services and benefits, for the sole purposes of achieving the purpose(s) for which they are collected. This may also include, where applicable, other applications developed by FiTE or third-party entities involved in achieving the purposes that determined the collection.

 

Regarding our subcontractors, they only have access to your personal data for the sole purpose of carrying out the tasks in accordance with the purposes of the processing. We also ask them to implement all the technical and organizational measures necessary to guarantee, throughout their interventions, the security and confidentiality of your Personal Data, and/or the processing they carry out on our behalf, and to return to us or delete all the Personal Data they have received at the end of their service.

 

 

 

In certain cases (investigations by competent supervisory authorities, disputes, etc.) we may be required to communicate Personal Data to authorized third parties, not directly involved in the processing, such as:

• for compliance with a legal obligation;

 

• to protect and defend our property rights;

 

• to prevent any harmful act on the Site;

 

• to ensure the safety of users of the Site or the public.

5. Are your Personal Data transferred?

Mighty Delivery does not intend to transfer personal data to a third country or to an international organization.

 

If Mighty Delivery were to be required to carry out processing in a territory outside Niger, it will take all necessary measures to protect the processing of your data and will ensure that no transfer is made to a country or entity that does not provide sufficient guarantees.

6. How long is your Personal Data kept?

In general, we ensure that we only keep your Personal Data for the duration necessary for the purposes for which they were collected. These retention periods are defined according to the processing purposes implemented by Mighty Delivery and take into account in particular the applicable legal provisions imposing a specific retention period for certain categories of data, any limitation periods attached to them.

7. How to exercise your rights?

The person whose Personal Data is collected has the right:

• The right to information through this privacy policy which provides all information on the use of data and the rights of individuals.

 

• The right of access grants any natural person who can prove their identity the right to question the Data Controller to find out whether they hold information about them, and, if necessary, to obtain communication of this information.

 

• The right of rectification allows you to request that your data be rectified, completed or updated.

 

• The right to erasure (or right to be forgotten) grants the right to obtain from the Data Controller the erasure of personal data concerning them.

 

• The right to restriction allows you to obtain from the Data Controller the restriction of the processing and use of data for a defined period of time under the conditions provided.

 

• The right to object grants any person the possibility to object, for reasons relating to their particular situation, to being included in a file. It is up to the Data Controller to prove that they have a legitimate and compelling reason to process this data, which prevails over the interests and rights and freedoms of the Data Subject, or for the establishment, exercise or defense of legal rights as provided for.

 

• The right to portability gives you the ability to retrieve some of your data in a machine-readable format. You are free to store this portable data elsewhere or easily transmit it from one system to another, for reuse for other purposes.

We will do our utmost to respond to you as soon as possible and at the latest within one month of receiving your request. In accordance with applicable regulations, we reserve the right to extend this period to three months if your request is particularly complex.

 

Finally, you also have the option of contacting the competent supervisory authority, the High Authority for the Protection of Personal Data (HAPDP), in order to lodge a complaint, if you consider that the processing that concerns you is carried out in violation of the regulations. More information is available on the website https://www.hapdp.ne.

8. Modifications

We reserve the right, at our sole discretion, to modify this “Privacy Policy” at any time.

 

 

 

These changes will come into effect upon publication of the new document. You will be notified one month in advance by any means that allows us to ensure that you have taken said changes into account (e.g., email, notification in the Application, etc.). When necessary, we will seek to obtain your consent.

 

2 - Specific Provisions: What data is collected from you and for what purpose?

1. Network manager mission and customer relationship management

Mighty Delivery processes your Personal Data in order to carry out its mission as delivery network manager in the context of the delivery of your parcels and the services offered.

 

Mighty Delivery is required to collect and process the following Personal Data:

• data allowing you to be directly identified: first name(s), last name, valid official identity document, driving license, insurance document, sticker;

 

• correspondence data: telephone and electronic contact details, address;

 

• geographic data related to your address;

 

• billing and payment data: order amount, order history, payment status, orders, balances, payment method, payment reference,

 

• bank details: RIB code, bank code, credit card number, name/address/bank details, transaction references;

The provision of the required Personal Data is communicated directly by you, and failing this, Mighty Delivery will not be able to conclude or execute the Contract and/or provide the requested service(s). This concerns:

 

    Carry out operations related to delivery;

 

Personal Data collected as part of the contractual relationship will be retained for the entire duration of the contractual relationship from their collection and for a period of five (5) years from the date of termination of the contract and deleted or irreversibly anonymized within one (1) month in the event of failure of the pre-contractual period. In the event of litigation, Personal Data as well as any information, documents and exhibits containing Personal Data tending to establish the facts likely to be reproached or concerning the identification of the accused, victims, witnesses may be retained for the duration of the procedure, including for a period longer than those indicated above.

 

 

 

Legitimate interest : this concerns processing carried out in the context of our interests (to enforce our rights and defend our interests), which you can reasonably expect in your interactions with us. In this context, we ensure that we find a balance between your rights and the interests that we pursue.

• Ensure the proper functioning and security of the site (see the notice relating to cookies);

 

• Manage a Geographic Information System (GIS) and other databases,

 

• Manage and process payment incidents: inventory of unpaid debts, implementation of amicable and legal recovery processes and identification of debtors for the purposes of exclusion for the conclusion of a possible new contract in accordance with the concession contract;

 

• Process and monitor requests and complaints from customers benefiting from legal protection (curatorship, guardianship, over-indebtedness, collective proceedings)

 

 

Consent : you agree to the processing of your personal data through express consent (checkbox, registration, filling out a form, etc.). You are not required to consent and you can withdraw this consent at any time. But without the communication of the requested data, Mighty Delivery will not be able to implement the purposes for which they are collected.

 

As part of commercial and marketing efforts:

 

        Collecting your satisfaction and expectations regarding our services through telephone or email surveys;

 

        The performance of audience measurement and statistics concerning the use of our Mighty Delivery website and the Mighty Delivery LIVRAISON Application (see the notice relating to cookies);

 

        Sending a quarterly newsletter electronically to present to Customers news, new services, advice as well as marketing operations such as competitions.

 

        Participation in the Mighty Delivery Club Loyalty Program. The use of certain data such as customer identification, history of accumulated points and vouchers, is strictly necessary for the execution of the Program. The purpose of this processing is to allow Mighty Delivery to manage the points and vouchers of Mighty Delivery Customers within the framework of the Program.

 

Personal Data collected as part of commercial and marketing efforts will be kept for three (3) years from the date of collection of the last consent. At the end of this period, we will contact you again to find out if you wish to continue receiving commercial communications. Otherwise, your Personal Data will be deleted or irreversibly anonymized.

 

    The implementation of a prevention system upstream of cuts intended for people, our client or a third party hosted by him, whose state of health depends vitally for his treatment at home (personal and tax habitual residence), on medical devices operating on the electrical sector. Data relating to the state of health being so-called "sensitive" data, they will be kept for one (1) year from the date of collection of consent. At the end of this period they will be deleted and we will contact you again to find out if you wish to give us this data again. Otherwise you will no longer be able to benefit from the system.

 

Legal obligation : this involves the processing of personal data imposed by law or a regulatory act.

• Management of the billing cycle and customer accounts, managing customer accounts, keeping general accounting, as well as all auxiliary accounting that may be attached to it,

 

• Response to a legal or administrative procedure,

 

• Management of requests to exercise IT and freedom rights.

 

2. Shareholding management

In order to ensure these legal obligations relating to its shareholding and to ensure the management of the company's social life (keeping the register of movements, monitoring its shareholding, communication of mandatory information, payment of dividends, etc.), Mighty Delivery is responsible for processing the personal data of these shareholders.

 

The categories of personal data collected for this purpose are: the shareholder's identification data (name, first name, date of birth, identity document), these contact details, their physical and postal address, their bank details, the terms of acquisition of the shares, the number of shares held. Some Data is kept for the entire duration of the shareholding and other Data (information that must be mentioned in the register) for the entire life of the company. At the end of these periods, they will be anonymized or deleted.

3. Business Partner Management

Mighty Delivery collects and processes Data from its Commercial Service Providers (means any service provider or supplier) which have been directly provided by them or which it has legally received from other companies or other third parties (e.g. for the execution of orders or contracts, or on the basis of consent).

 

These treatments are based on the following legal bases:

 

The Contract : The use of the Data for the purpose of establishing and managing business relationships is necessary for the execution of pre-contractual and contractual measures. In the absence of communication of this data, Mighty Delivery will not be able to conclude the contract.

 

Legal obligation : Billing and payment data is collected and processed for the purpose of complying with a legal obligation.

 

Legitimate interest : Compliance with ENGIE's ethical policy leads Mighty Delivery to collect and process certain Data from these Commercial Service Providers, guaranteeing that they are in compliance with the values ​​and commitments of the ENGIE group. In the absence of communication of this Data, Mighty Delivery will not be able to continue the business relationship.

 

More specifically, Mighty Delivery has created an electronic file which lists the following Data:

• the business partner's identification data: company name, RCCM and NIF numbers;

 

• the identification data of the legal representative: title, first name(s), last name, date and place of birth;

 

• identification and contact data of the interlocutors for the name and account of the commercial partners;

 

• correspondence data: telephone and electronic contact details, postal address;

 

• information relating to the performance of contractual obligations,

 

• professional information: activity(ies) registered with the RCCM, training and qualifications, technical and human resources, security measures;

 

• data relating to billing and payment: orders, subscriptions, items, products, services, amounts, and conditions:

 

• orders and invoices, items, products, services subject to the order and invoice, quantity, price, number, date and amount of the order and invoice, due date of the invoice, delivery conditions;

 

• payment, terms and conditions of payment (method of payment, bank or postal references, discounts, deposits, rebates), credit conditions, duration; unpaid amounts, credits, receipts; withholdings or objections.

The Data is kept for the entire duration of the business relationship from its collection and for a period of five (5) years from the end of the business relationship, for data relating to the execution of contractual measures and for (1) year for the rest. At the end of this period, the Personal Data will be deleted or irreversibly anonymized.

4. Special feature for the Mighty Delivery DELIVERY application

 

 

The Mighty Delivery LIVRAISON Application uses a potential error reporting tool as part of usage optimization, allowing it to detect possible malfunctions related to the application.

 

The logged elements are:

• The status of the terminal during use (available and used RAM/ROM spaces, battery percentage, Root or not)

 

• Logs added by developers that allow debugging but do not personally identify the end user

 

• Technical information about the nature of the crash: Classes affected and reason for the crash

We also collect information regarding your use of the Application including information relating to the terminal model on which the Application is installed, the network, the settings of your Application, information relating to your connections to the Application (date and time of the last connection, history of use of the Application), your account (creation date, account number), your location.

 

This information allows us to:

• To work on improving the stability and performance of our products as part of our legitimate interest in improving our business practices.

 

• Subject to obtaining your express and prior consent, to send you Notifications based on your application behavior and/or your profile. The purpose of these notifications is to send you personalized and/or contextualized proposals and information. You can choose not to receive notifications by refusing them when downloading or using the application for the first time. You can also deactivate notifications at any time in the settings of your mobile phone by referring to the technical documentation of your device.

 

 

When you use the Application, we may also retrieve, with your express and prior consent, location-based content and multimedia stored on your phone.

 

Online & implementation date: 10/24/2024