Support Policy
If your end product includes features that are free for the end-user, a Regular License is required.
However, if the end-user must pay to access the product or its extended features, an Extended License is necessary.
For more information, visit the FAQ section here: https://codecanyon.net/licenses/faq#faq-section-regular-and-extended-licenses.
1. What types of support do we provide?
With the Codencayan purchase what you get is the complete source code and NOT the support. (This is as per License policy from envato item support)
We as authors go beyond the boundaries of license to help our item owners at our own cost. Envato or Client does not pay anything for it
Still, We offer complimentary support for up to 6 months from the date of your purchase only for bugs in our original source code.
Note:
- Supportable items on ThemeForest and CodeCanyon include all categories except PSD templates, Sketch templates, TypeEngine themes, Mobile, and Edge Animate templates.
- Support only via support portal. https://mighty.desky.support/
2. What are the support hours?
We offer customer support from Monday to Friday, between 9:00 AM and 6:00 PM (GMT +5:30), and we strive to respond to all inquiries within two business days
Note: Please note that support is not provided on holidays or non-working days.
3. What are Integration Issues?
Integration issues refer to problems that arise when configuring your website with a mobile app or any other configuration challenges related to third-party libraries. Some examples include:
- Social login and SMS login issues related to Firebase.
- Push notification failures caused by missing configurations in OneSignal or Firebase.
- Authentication issues due to invalid SHA keys.
- Invalid email configuration
- Payment gateway issues arising from missing configurations in the admin site or payment services
- SDK or software-related issues on your system.
- Apps rejected or removed from Google or Apple stores due to invalid information or details that do not comply with their policies.
- Any other issues not relevant to our product.
4. What should I do when getting an Issue or Integration issues?
When encountering an issue, please follow these steps:
- - Review our documentation thoroughly, following the step-by-step guide.
- - Do not post your issue in the comments section, as our technical team only addresses issues through the support portal only.
- - Buy our paid support for setup and configuration.
- - We do not help your own customization issues or Integration Issues (as explained above)
5. What should I do when having Pre-sale Questions?
When encountering an issue, please follow these steps:
- 1. Visit the product page on CodeCanyon to review all available features.
- 2. Explore our demo for both the mobile app and the admin panel.
- 3. For further inquiries, feel free to contact us via Skype or email:
0 Skype ID: https://join.skype.com/invite/XTnxbKubFvWx
0 Email: [email protected]
6.What will I get after purchasing?
After purchasing, you will receive the following:
- The full source code, which you can download from CodeCanyon.
- Access to our step-by-step documentation for setup and configuration.
- The option to purchase paid support for assistance with setup and configuration.
- The ability to create a support ticket at our support portal for any issues (excluding integration issues).
- For any customization requests, please contact us via Skype or email (as mentioned above).
- A one-time purchase grants you lifetime use and free version upgrades.
7. What is the refund policy?
We don’t offer a refund. (If the item is downloaded)
Please read the description and compatibility content thoroughly before purchasing as we don’t offer a refund if you buy it by mistake.